Introduction
Welcome to the Privacy Policy of Digital Pylot. Here we outline how Digital Pylot (“we”, “our”, or “us”) is committed to protecting your privacy. We value your privacy at Digital Pylot and are committed to maintaining the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
Digital Pylot operates as a non-custodial platform, meaning we do not store, access, or control users’ private keys, seed phrases, or wallet credentials. We are protecting user privacy in accordance with applicable data protection laws, including where applicable:
- General Data Protection Regulation (GDPR)
- UAE Personal Data Protection Law (PDPL)
- Other applicable international data protection laws
By using our Platform, you agree to the practices described in this Privacy Policy.
Definitions
In this Privacy Policy, the following terms are defined as follows:
- Personal Data means any information relating to an identified or identifiable individual.
- User refers to any person accessing or using the Platform.
- Processing means collection, use, storage, disclosure, or other handling of Personal Data.
- Non-Custodial means Digital Pylot does not store or control users’ private keys or digital assets.
Pylot does not store or control users’ private keys or digital assets.
Pylot does not store or control users’ private keys or digital assets.
Eligibility Criteria for Accessing Our Products and Services
Digital Pylot’s products and services are intended solely for individuals who are 18 years of age or older (or the age of majority in their jurisdiction).
We do not knowingly collect personal data from minors. By accessing or using our Platform, you represent and warrant that you are at least 18 years old. Use of our services by individuals under this age is unauthorized and constitutes a violation of our Terms of Use.
If we become aware that personal data has been collected from a minor without appropriate consent, we will take reasonable and legally permissible steps to delete such information promptly. Any associated accounts may be suspended or terminated.
If you are a parent or legal guardian and believe that a minor has provided us with personal information without your consent, please contact us immediately at [insert contact email] so that we may take appropriate action. You may request access to, correction of, or deletion of such information.
Communication & Marketing
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of DIGITAL PYLOT SDN. BHD..
All DIGITAL PYLOT SDN. BHD. members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting ‘Your Details’ in ‘Your Account’ on the DIGITAL PYLOT SDN. BHD. website. You can access ‘Your Account’ once you register and login. Or click on the ‘unsubscribe’ link in any email communications which might we send you.
Collection of Personal Data
Definition of Personal Data – “Personal Data” means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, by reference to an identifier such as:
Name, Identification number, Location data, Online identifier, Financial information, Biometric data Or one or more factors specific to their physical, economic, cultural, or social identity
Personal Data may include contact details, account information, transaction data, preferences, usage behavior, and other information that can reasonably be linked to an individual.
Your Privacy
We respect the privacy of your personal information and we strive to maintain the confidentiality of your personal information given by you. The objective of collecting your personal data is to deliver products and services, future marketing purposes and to improve our services to you. Only our authorized employees have access to your personal information. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. We may also be required to disclose such information to regulators, lawyers, auditors, other companies in the same group, third party service providers and appointed marketing agency.
Your Consent
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
Information We Collect
We collect only the information that is essential to provide our services effectively. This includes data you voluntarily share with us and limited information gathered automatically to improve our offerings. As a non-custodial platform, we collect minimal personal data. Depending on your interaction with the Platform, we may collect the following:
Information You Provide Directly
- Email address (for support or updates)
- Contact details submitted via forms
- Feedback, inquiries, or communications
- Information required for specific services (if applicable)
We only collect information necessary to deliver the requested service.
Information You Provide Voluntarily
When you contact us through our website forms, email, or other communication channels to inquire about our services or request a quote, we may collect:
- Your name, email address, phone number, and company details
- Project-related information and messages you send us
- Optional data such as social media links, time zone, or preferred language
We use this information to understand your needs, respond to your inquiries, and offer relevant services.
Automatically Collected Information
When you access our Platform, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Usage data (pages visited, session duration)
- Referring URLs
- Cookie identifiers
- Pages visited and time spent
- Your location (city or region level)
This data helps us analyze website performance and user behavior to enhance your experience.
Information from Third Parties
If you reach out to Digital Pylot through a partner, referral, or via social media, we may receive your contact details from those channels. For example, if you connect via LinkedIn or fill a lead form on Facebook, your profile information (such as name or email) may be shared with us according to that platform’s privacy policy.
What We Do With Your Information?
We use your information responsibly and transparently. Your data helps us:
- Deliver the services you’ve requested
- Respond to inquiries or support requests
- Improve our website, products, and user experience
- Communicate service updates, offers, or feedback opportunities
- Maintain internal records for project management and legal compliance
We process your information only when there is a legal basis to do so – such as your consent, fulfillment of a contract, or our legitimate business interest.
You may choose not to provide certain information or opt out of communications at any time. However, this may limit your ability to use some features or receive updates about our services.
Access and Control of Your Information
You have full control over your personal information. You can:
- Request a copy of the data we hold about you
- Ask for corrections or updates to your information
- Request deletion of your personal data
- Withdraw consent for data use or marketing communications
To exercise these rights, please contact us using the details provided at the end of this policy.
We retain your information only for as long as necessary to fulfill the purposes outlined here or as required by law.
Information Processed on Your Behalf
If you engage Digital Pylot for web development, app development, hosting, or other IT services, you may share sensitive or proprietary data with us. This may include user information, business data, or content required for your project.
We treat this information as confidential service data. It is used only for the purpose of delivering your project or providing technical support and is never disclosed or reused for any other purpose.
All such data is stored securely on restricted servers or shared only through protected channels. Our team members are bound by strict confidentiality agreements.
Security of Your Data
Digital Pylot implements technical and organizational measures to safeguard your personal information against unauthorized access, alteration, or destruction.
Our security practices include:
- Encrypted data storage and transfer
- Access control and authentication protocols
- Regular system updates and vulnerability checks
While no online system is completely immune to risks, we take every reasonable step to protect your data from misuse or unauthorized disclosure.
What are Cookies?
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit DIGITAL PYLOT SDN. BHD., by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
Our website may use cookies to enhance user experience and gather analytics. Cookies help us understand how visitors interact with our site and improve performance.
You can choose to disable cookies in your browser settings. However, doing so may affect some site functionalities.
We do not use third-party advertising cookies or trackers on our website.
Site Statistics
We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information.DIGITAL PYLOT SDN. BHD. uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us.
Disclosures of your information
We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:
In the event that DIGITAL PYLOT SDN. BHD. sells or buys any business or assets.
If DIGITAL PYLOT SDN. BHD. or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of FVSB, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Third Party Sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Checking Your Details
If you wish to verify the details you have submitted to DIGITAL PYLOT SDN. BHD. you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information
Retention of your Information
Digital Pylot retains Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting obligations. We follow a data minimization and storage limitation approach, ensuring that Personal Data is not kept longer than required.
Retention Periods
The retention period applicable to Personal Data depends on the nature and purpose of the processing:
Contractual Data
Personal Data processed in connection with providing services or fulfilling contractual obligations is retained for the duration of the contractual relationship and for a reasonable period thereafter, as required to comply with applicable legal obligations, resolve disputes, or enforce agreements.
Marketing Data
Personal Data processed for marketing purposes is retained until you withdraw your consent or exercise your right to object to such processing.
Compliance and Regulatory Data
Where Personal Data is collected to comply with legal or regulatory requirements (including anti-fraud or identity verification obligations), it is retained for the period mandated by applicable laws and regulations.
Technical and Usage Data
Automatically collected data (such as log files and analytics information) is retained for a limited period necessary to maintain platform security, performance, and integrity.
Criteria for Determining Retention Periods
In determining appropriate retention periods, Digital Pylot considers:
- The purpose for which the Personal Data was collected
- The type, sensitivity, and volume of the Personal Data
- The potential risk of harm from unauthorized use or disclosure
- Applicable legal, regulatory, tax, accounting, or reporting requirements
- Our legitimate business interests, including fraud prevention and dispute resolution
Extended Retention in Exceptional Circumstances
In certain situations, Personal Data may be retained beyond standard retention periods, including where necessary to:
- Comply with legal obligations
- Respond to lawful requests from public authorities
- Establish, exercise, or defend legal claims
- Prevent fraud, abuse, or security incidents
- Enforce contractual rights
Such extended retention will always be proportionate and limited to what is legally or operationally required.
Deletion and Secure Disposal
When Personal Data is no longer required for its intended purpose and there is no legal basis for continued retention, we will securely delete, anonymize, or destroy the data in accordance with our internal data retention and disposal procedures.
Digital Pylot is committed to ensuring that Personal Data is managed responsibly and securely throughout its lifecycle, in compliance with applicable data protection laws and industry best practices.
Changes to This Privacy Policy
Digital Pylot may update or revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or regulatory obligations.
When we make updates, we will:
- Post the revised Privacy Policy on this page; and
- Update the “Last Updated” date at the top of the Policy.
Unless otherwise stated, changes become effective immediately upon publication.
Your continued use of the Platform following the posting of an updated Privacy Policy constitutes your acknowledgment and acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your Personal Data.
If we make material changes that significantly affect your rights or the way we process your Personal Data, we may provide additional notice, such as:
- Email notification (where applicable), or
- Prominent notice within the Platform.
Contact Us
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the DIGITAL PYLOT SDN. BHD. team, who will be delighted to answer any questions you may have.
Digital Pylot
📧 Email: info@digitalpylot.io
🌐 Website: www.digitalpylot.io
📍 Head Office: Germany | Branches: London, Dhaka & Malaysia